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Contact
1-2-3 Indoor Water Fountains
2038 N. Saratoga St.
Portland
OR,97217
USA
Phone:503-954-2700
Fax:206-426-4590
Email:info@123fountains.com
Homepage:http://www.indoor-water-fountains.com
SHIPPING INFORMATION
  • FREE ground shipping within the 48 contiguous US states on all orders!

  • If you prefer 2 day or 3 day air, please state so in the "Special Instructions/Comments" section under each fountain. An additional fee will be added.

  • No Po Boxes, please. Please supply a physical home or business address. Most shipping companies (UPS, Fedex, etc.) will not delivery to PO Boxes. Please note the exception that most single accessory orders will ship via the US Postal Service.

  • All fountains are sent UPS, Fedex ground, or a trucking company except for select smaller fountains, accessories, and APO orders which are shipped via the US Postal Service.

  • All International orders, Hawaii, and Alaska: Shipping options will be emailed to you within 24 business hours of placing your order. Any cost above the average domestic ground rate will then be added to your order upon your approval. Pumps that fill local voltage requirements are available upon request for some fountains.

  • Most items ship within 5 business days. All fountains list their respective shipping times under their order info. Please refer to each specific item for this information.

  • Items in the Next Day Ship category are ready for immediate shipment. Orders received 5PM PST / 8PM EST Monday - Friday (holidays excluded) will ship out the next business day. Time in transit will then be 1-6 business days (depending on destination).
  • Please order early for the Christmas holiday to ensure timely delivery.


  • LOW PRICE GUARANTEE
    We sell all of our products at the minimum suggested retail price or lower. We constantly compare our prices to our competitors to make sure we are selling for less. We strive to ensure you, the consumer, are purchasing our products at the lowest possible price. If by some chance you find a product whose delivered cost is less than the 1-2-3 Fountains price, please contact us and we will beat that price ensuring you the lowest possible cost.

    GIFT CERTIFICATES
    Not sure which item to purchase as a gift? Gift Certificates are available here or by navigating to our "Accessories" section from the store entrance.

    ORDERING ON-LINE
    We strive to make our online shopping experience a pleasant one. To make a purchase simply click the "Add to Cart" button next to the item you are interested in. On the next page, either hit "submit" to checkout after reviewing your select(s)or click "Keep Shopping" to add another item. Once "Submit" is pressed, select "Submit via a Secured Order Form" to be taken to our secure order form. Simply fill in your complete information and your order will be sent to us for processing. Your information is never sold or shared with any outside companies.

    If you have any problems or questions while placing your order, please send us an email or call our number above for assistance.

    ORDERING BY PHONE
    We would be glad to take your order over the phone, simply call us at the above number for assistance. You can also email us, and we would be glad to call you back at a specified time.

    ORDERING BY MAIL
    Click here to view a copy of our order form to print out or copy. If you prefer to have one mailed, faxed, or emailed to you, please let us know.

    MONEY BACK GUARANTEE - RETURN POLICY
    We try to bring together the finest selection of fountains that will provide years of relaxation and peace to our customers. If for any reason you are not satisfied with your item, we accept returns within 30 days of order shipment (returns for purchases beginning 11/20 are extended through 01/15 of the following year for the Christmas holiday). Please contact us so that we may provide you with a return authorization number and complete shipping information. Then simply repackage the item (and gift, if applicable) carefully in its' original packaging and ship it prepaid and fully insured in a prompt manner by UPS, Fedex, or the US Postal Service. Your return item must be shipped within 30 days of order receipt for us to accept it. Once your item is received in re-sellable condition, a full refund (if you received free or subsidized shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount) will be issued. Please repackage your items very carefully. It is the customers' responsibility to package the item well, with sufficient packaging, to reduce the potential for damage during return shipping. We can not be responsible for damaged items during return shipping. We do not issue refunds on damaged items and any refunds must be handled through the shipper used. Please note that shipping companies will only reimburse for damage if the items were packaged carefully. Custom, special orders, trade orders, quantity discounted orders, orders for discontinued items, or items discounted because they were display models or damaged (sold as is) are non-refundable once the order is submitted. Slate selection fees are non-refundable.

    DAMAGED or NON-WORKING ITEMS
    Most damaged items must be reported to us within 4 days of receipt (exceptions are large wall/floor models delivered via freight - damage instructions included with tracking email). Customer is responsible to note specifics about damages at time of delivery, on delivery receipt, for boxes that arrive visibly damaged. Replacement items/parts will be sent sent via the original freight method at no cost to the customer. We are only responsible to replace/repair damaged item(s). Please DO NOT send damaged items back to us. This will void any damage claim options and we will not be able to complete your claim. If your fountain is not working or non-functional upon receipt due to a damaged part or the like not caused from shipping, please contact us to have it fixed or replaced. We are only responsible for replacing damaged item(s). If you choose not to have the item repaired/replaced, please follow the instructions above for returning your fountain.

    CUSTOM FOUNTAINS
    We offer imprinting of logos or custom messages on select fountains. We are also able to modify fountains to fit your needs or create one to your specifications. Please contact us to discuss your custom fountain needs.

    LAYAWAY PLAN
    Click here to view a copy of our layaway information form to print out or copy. If you prefer to have one mailed, faxed, or emailed to you, please let us know.

    WARRANTY INFORMATION
    All fountains come with a manufacturer's warranty. Warranty offers differ per fountain, but the majority is one year from purchase date. Please inquire as to the specific warranty available for your item. Please contact the manufacturer of your piece directly if it is necessary to have an item replaced/repaired under warranty. If necessary, we are happy to assist you with contacting a manufacturer regarding a warranty issue. We do not offer our own additional warranties and are not responsible for any parts/service not covered by the available manufacturer's warranty.

    CUSTOMER SECURITY
    Our web site order form utilizes SSL technology to encrypt information sent to us. This ensures your security when ordering online. If for any reason, you prefer not to order online, simply contact us and we would be glad to take your order over the phone.

    PAYMENTS:
    We Accept The following Credit Cards :
    Visa, Master Card, Discover and American Express



    1999 - 2016 1-2-3 Indoor Water Fountains. All Rights Reserved.